This is a translation for convenience. In case of any discrepancy, the Hungarian version prevails.

General Terms and Conditions

HillGate Apartments – accommodation services · Effective from 1 October 2026

1. Service provider details

2. Scope of the GTC

2.1. These General Terms and Conditions (GTC) apply to the accommodation services and related ancillary services provided by the Service Provider at HillGate Apartments, irrespective of whether the booking was made via the website, by email, by telephone, in person or through an online travel agency (e.g. Booking.com, Expedia, Airbnb, Szallas.hu).

2.2. For bookings made through an intermediary, the terms relating to price, payment and cancellation accepted on that intermediary's platform at the time of booking shall primarily apply; in all other matters – in particular arrival, the stay and the house rules – these GTC shall apply.

2.3. The contract is governed by Hungarian law, in particular the provisions of Act V of 2013 on the Civil Code (Ptk.), Government Decree 235/2019 (X. 15.) on the detailed conditions for providing accommodation services and the procedure for issuing accommodation operating licences, Government Decree 45/2014 (II. 26.) on the detailed rules of contracts between consumers and businesses, and Act CVIII of 2001 on electronic commerce services.

2.4. The language of the contract is Hungarian. The contract is not filed by the Service Provider and does not constitute a written contract that can subsequently be accessed; its content is set out in the booking confirmation and in these GTC.

3. The service

3.1. The Service Provider provides accommodation services in furnished apartments with fitted kitchens in the HillGate apartment house. The equipment of the apartments, the number of beds and the maximum occupancy are stated on the booking platform and in the confirmation.

3.2. Unless the booked offer provides otherwise, the accommodation rate includes use of the apartment for the booked period, bed linen and towels, cleaning before arrival and after departure, utilities, Wi-Fi, a dedicated parking space, and use of the shared wellness area (Finnish sauna, jacuzzi) and the resort swimming pool in accordance with the house rules.

3.3. Ancillary services (e.g. breakfast basket, additional cleaning, transfers, massage, activity arrangements) are available for a separate charge by prior arrangement. Where a service is provided by a third party (partner), the Service Provider acts as an intermediary; the partner is responsible for performance of the service, and the Service Provider is responsible for the selection of the partner and for forwarding the booking.

3.4. Some of the images published on the website are visualisations. The content of the service is determined by the description valid at the time of booking.

4. Booking and formation of the contract

4.1. Bookings may be made via the Service Provider's online booking system, by email, by telephone or through an online travel agency. Bookings may be made by persons aged 18 or over with full legal capacity.

4.2. When booking online, the guest selects the apartment, the period, the number of guests and the rate type (rate plan), enters their details, and may review and correct them before submitting the booking. By clicking the "booking with obligation to pay" button, the guest makes an offer.

4.3. The contract is concluded upon the Service Provider's electronic confirmation. The Service Provider will confirm receipt of the booking without delay, and in any event within 48 hours. If the confirmation is not received within 48 hours, the guest is released from their offer.

4.4. In the case of an enquiry by email or telephone, the contract is concluded when the guest accepts the Service Provider's quotation and – if the quotation so requires – pays the deposit by the due date.

4.5. The guest is responsible for the accuracy of the details provided. The Service Provider is not liable for delivery failures resulting from an incorrect email address or telephone number.

5. Prices, tourist tax, payment

5.1. Prices are quoted in Hungarian forints (HUF) and include value added tax. Prices are per apartment per night and may vary by season and by date of booking; the price stated in the confirmation applies to the booking.

5.2. Tourist tax is payable by the guest per person per guest night at the rate set by the prevailing decree of the Municipality of Nemesbük (Nemesbük Község Önkormányzata). Persons under 18 years of age and other persons specified by law are exempt from the tax. If not included in the price, the tax is collected by the Service Provider on site or in the final invoice.

5.3. Payment methods: bank card via the booking system, bank transfer, bank card on site. The Service Provider may request a deposit to secure the booking or may verify the bank card as a guarantee. The amount and due date of the deposit are set out in the selected rate plan and in the confirmation.

5.4. If the guest fails to pay the deposit by the specified deadline, the Service Provider may cancel the booking, notifying the guest accordingly.

5.5. The full accommodation rate must be settled no later than on arrival, unless the rate plan requires prepayment. The Service Provider issues an invoice for the service.

6. Cancellation, amendment, no-show

6.1. The cancellation terms are determined by the rate plan selected at the time of booking, which is clearly indicated on the booking platform and in the confirmation. Unless the rate plan specifies otherwise, the following rules apply:

6.2. In the case of a non-refundable (prepaid, discounted) rate plan, the amount paid will not be refunded in the event of cancellation, amendment or no-show.

6.3. Cancellations must be made in writing (by email or via the booking system); the time of cancellation is the time of its receipt by the Service Provider. Bookings made through an intermediary must be cancelled on the intermediary's platform.

6.4. In the event of early departure, the charge for unused nights will not be refunded, unless the departure was due to a cause within the Service Provider's sphere of responsibility.

6.5. The Service Provider will accommodate amendments to a booking (dates, number of guests) subject to availability. An amendment may be treated as a new booking to which current prices apply.

6.6. If the Service Provider is unable to fulfil a confirmed booking for a reason within its own sphere of responsibility, it shall provide the guest with accommodation of at least equivalent standard or – at the guest's choice – refund the full amount paid without delay.

6.7. We recommend that guests take out travel cancellation insurance.

7. Exclusion of the right of withdrawal

Pursuant to Section 29(1)(l) of Government Decree 45/2014 (II. 26.), the consumer does not have the right to withdraw without giving reasons from a contract for accommodation services where a specific date or period of performance has been agreed in the contract. Cancellation of bookings is governed by the rules set out in Section 6.

8. Arrival and departure, guest registration

8.1. Check-in: from 15:00 on the day of arrival. Check-out: by 10:00 on the day of departure. Early check-in and late check-out may be requested by prior arrangement, subject to availability and for a fee.

8.2. Before arrival, the Service Provider will contact the guest to arrange the details of arrival. In the case of self check-in (keyless or code-based access), the Service Provider will send the access details once the full accommodation rate has been settled and online check-in has been completed.

8.3. Pursuant to Section 9/H of Act CLVI of 2016 on the state tasks relating to the development of tourist regions, the Service Provider is required, upon check-in, to record the details of the guest's identity document in the accommodation management software and to transmit them to the storage facility of the guest register system (VIZA – Vendégnyilvántartó Rendszer). If the guest refuses to present the document, the Service Provider is required to refuse to provide the service. In that case, the guest shall pay the cancellation fee in accordance with Section 6.

8.4. On the day of departure, the guest must vacate the apartment by the specified time and return the keys and access devices. In the event of late departure, the Service Provider may charge for an additional night.

9. Rights and obligations of the guest

9.1. The guest is entitled to use the apartment, the associated parking space and the common areas for their intended purpose in accordance with the house rules.

9.2. The guest must comply with the House Rules, in particular the rules on quiet hours, smoking, and the use of the wellness area and the swimming pool.

9.3. No more than the number of guests stated in the booking may stay in the apartment. The presence of unregistered persons constitutes a serious breach of contract.

9.4. The guest must report any defect or malfunction found at the accommodation without delay.

10. Rights and obligations of the service provider

10.1. The Service Provider shall hand over the booked apartment clean and fit for its intended use, and shall provide the confirmed services.

10.2. The Service Provider is entitled to terminate the contract with immediate effect and to require the guest to leave the accommodation if the guest seriously breaches the House Rules or repeatedly breaches them despite a warning, persistently disturbs other guests, or causes damage at the accommodation. In such cases the accommodation rate will not be refunded.

10.3. In the event of maintenance, repairs or an emergency, the Service Provider may enter the apartment after giving the guest prior notice, or without notice in urgent cases.

10.4. The Service Provider may request a security deposit or a bank card guarantee to cover any claims for damages against the guest, the amount of which will be communicated at the time of booking.

11. Liability, compensation

11.1. The guest is liable, in accordance with the rules of the Ptk., for any damage caused at the accommodation by the guest, their companions or any animal brought by them.

11.2. The Service Provider is liable for damage to items brought in by the guest in accordance with the provisions of the Ptk. on deposits. For money, securities and other valuables – unless expressly accepted by the Service Provider for safekeeping – the Service Provider's liability applies within the limits set by law. Please do not leave such items unattended.

11.3. The swimming pool, the sauna and the jacuzzi are used at the guest's own risk, subject to compliance with the house rules and the posted rules of use. Children under 14 may use them only under adult supervision.

11.4. The Service Provider is not liable for defective performance of intermediated services provided by third parties, save for the exception set out in Section 3.3.

12. Force majeure

Neither party shall be liable for non-performance of the contract if it is caused by circumstances beyond its control that were unforeseeable and unavoidable (e.g. natural disaster, action by the authorities, restrictions due to an epidemic, prolonged interruption of public utility services). In such cases the parties will consult on rescheduling the booking to a new date; if this is not possible, the Service Provider will refund the price of any service paid for but not provided.

13. Complaints and legal remedies

13.1. You may submit a complaint orally on site, or in writing to info@hillgate.hu or by letter sent to the Service Provider's registered office. Please report any problem arising on site immediately so that we can remedy it.

13.2. The Service Provider will examine an oral complaint immediately and remedy it where possible; if this is not possible, it will record the complaint in writing. Written complaints will be answered in writing, with reasons, within 30 days. The record of the complaint and a copy of the reply will be retained for 3 years.

13.3. If the complaint is rejected, the consumer may turn to the conciliation board competent for their place of residence or stay, or the conciliation board competent for the Service Provider's registered office:

Budapesti Békéltető Testület (Budapest Conciliation Board)
1016 Budapest, Krisztina krt. 99. III. em. 310.
Postal address: 1253 Budapest, Pf. 10.
Email: bekelteto.testulet@bkik.hu · Website: bekeltet.hu

The Service Provider is under an obligation to cooperate in the conciliation board procedure. The consumer may also turn to the consumer protection authority (the government offices of the capital and the counties) or to the courts.

14. Final provisions

14.1. The Service Provider is entitled to amend these GTC unilaterally. Amendments do not affect bookings already confirmed.

14.2. The processing of personal data is governed by the Privacy Notice.

14.3. In matters not regulated by these GTC, Hungarian law, in particular the provisions of the Ptk., shall apply.